Refund policy

REFUND, RETURN & REPLACEMENT POLICY

Refund Policy

Refunds shall be processed in the mode and manner prescribed below:

  1. the request for the refund shall be validated by the customer care of the Company;
  2. the refund shall only be processed only after a confirmation is received from the third-party seller concerned with respect to the condition/packaging of the product;
  3. the refund shall be initiated within 10 business days from the date of reverse pickup;
  4. in case of the failed attempt at delivery, the product(s) shall be returned to our warehouses and We shall cancel the order and refund the money as per our refund policy.
  5. in case the order is cancelled before the delivery (for prepaid orders), the refund shall be initiated within 7 working days.

Returns Policy: 

The User can return the products within seven days from the delivery of the products. The return will be processed within 10 business days of receipt of the request.

Return requests: The User shall raise a return request within the above-mentioned period and shall send Us the picture of the packaging and the product (unless such product is missing) at support@hennahubstore.com. We will arrange a reverse pickup for the Product and will process the refund as per the Refund Policy.

The products qualify for returns only if:

  1. the product(s) delivered does not match the User’s order; or
  2. the size of the product is different; or
  3. the product(s) have already expired or are about to expire (in less than 3 months); or
  4. the product(s) delivered were damaged.

The user shall ensure that the product to be returned remains unused. The tags and the packaging of the product are also to be kept intact and untampered by the User.

The products that do not qualify for a return are:

  1. products that have been altered or used; or
  2. products whose serial number or bar code has been tampered with; or
  3. if the batch number of the product does not match as mentioned in the invoice

Replacements Policy

Replacements will only be allowed in case the products are damaged. In case of such damage-related product(s), if the User wishes to replace the product(s) with respect to the colour, quality, size, etc., then the product(s) can be replaced. However, replacements are subject to the availability of the particular product and are at the sole discretion of the Company. If the product is not replaced, then it shall be refunded.

Note: We shall process the refund only once We have received the confirmation from the vendor concerned in respect of the contents of the product relating to that refund.

Return Shipping

To return your product, you should mail your product to: 

Returns Cancellations & Exchanges

Please refer to our Returns and Refunds Policy to understand if your order qualifies for a return. The Refund amount will reflect as per your bank guidelines which is usually within 7-10 business days. For all orders that have been delivered, we do not entertain Return requests unless the order qualifies as per our Returns and Refunds Policy. For any such requirements, please call our Customer Care on -971568378976 (Timings: 10am-6pm IST) or email us at care@hennahubstore.com.

What is your online return policy ?

We believe strongly in our products and their quality and want you to be completely happy with your purchase. If you are disappointed in any way we would like to know. Please see our Returns and Refunds Policy.

How do I cancel my order ?

Cancellation post shipment: Please contact our Customer Care on 971568378976 (Timings: 10am-7pm IST) and we will be happy to help you with your order cancellation.

Shipping & Delivery

a1. By when can I expect delivery of my order ?

For UAE orders – All domestic orders are processed within 1 business day. You can expect delivery of the order within 3-7 business day. For locations which are in the interiors or in difficult coverage area, this may take between 7-8 working days.

2. What do I need to know about my order delivery

Goods will need to be signed for upon delivery. If you cannot be there to sign for your delivery please suggest an alternative i.e. a family member, colleague, neighbor, etc. We highly recommend that you take your order delivery yourself as Hennahub India takes no responsibility for goods signed by an alternative per

Shipping And Delivery Policies

1. Does SHOP GALAXY LLC have any physical stores ?

SHOP GALAXY LLC IS A E COMMERCE ONLINE STORE IT DONT HAVE A PHYSICAL STORE

3. How does the delivery process work ?

All our deliveries are serviced through well-reputed couriers. As soon as your order is dispatched, you will receive an email with your package’s tracking number as well as the name of the courier company that is processing your order. You can use the tracking number to track the status of your package on the courier company’s website.

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